Speak Medical Aesthetics
Company Policies
Effective date: 10/19/2026
We want your experience at Speak Medical Aesthetics to be thoughtful, comfortable, and clear. Please review these policies before booking or purchasing services.
Appointments and Consultations
Appointments are subject to availability. A consultation allows us to review your concerns, relevant medical history, treatment options, and goals. Any consultation fee or booking deposit will be disclosed before you reserve your appointment.
Booking or purchasing a service does not establish that treatment is medically appropriate. Your provider will assess suitability and may recommend an alternative, postpone treatment, or decline a procedure when appropriate.
Identification and Third-Party Payments
Please bring valid photo identification so we can verify your identity and age, regardless of your payment method. Our intake process includes permission to photograph and securely store your identification in your medical record.
If another person pays with their card, the cardholder must be present, provide valid photo identification, and sign a separate Third-Party Payment Authorization before payment is processed.
Paying for another person’s services does not provide access to that person’s medical information.
Cancellations and Rescheduling
Please provide at least 24 hours’ notice to cancel or reschedule.
A $100 fee applies to missed appointments and appointments canceled or rescheduled with less than 24 hours’ notice. Applicable fees will be disclosed before booking.
Please contact us promptly if illness, an emergency, or another circumstance affects your ability to attend.
Late Arrival
If you arrive more than 15 minutes late, we may need to cancel or reschedule your appointment to allow sufficient time for safe care and avoid delaying other patients.
Payment and Pricing
Services are self-pay. Payment in full is due at the time of service unless another arrangement has been approved in writing.
We disclose the proposed treatment price before treatment. You may ask questions about charges or decline a proposed service before it is provided.
Prices may change for future purchases. Price changes do not alter the price of services already purchased.
A 3% surcharge applies to credit-card payments, including credit cards on file, but will not exceed our actual processing cost or other applicable limits. No surcharge applies to debit or prepaid cards. The applicable surcharge will be disclosed before you incur the charge and shown separately on your receipt.
Providing a card or signing a financial agreement does not authorize charges you have not agreed to.
Refunds and Treatment Results
Payment does not guarantee a particular clinical or cosmetic result. Responses vary, and additional treatment may be recommended.
Discretionary refund requests are reviewed individually. Speak Medical Aesthetics determines eligibility and any refund amount case by case, subject to applicable law and the written terms of the purchase.
If you discontinue treatment, you remain responsible for services already provided and other charges properly due under the terms disclosed to you.
Prepaid Services and Packages
Prepaid services and treatment packages are nontransferable and may be used only by the patient for whom they were purchased.
Any expiration dates, cancellation terms, and terms for unused services will be disclosed at purchase. Purchasing a package does not override the need for assessment before each treatment.
Skincare Products, Gift Cards, and Promotions
Unopened skincare products in their original packaging may be returned within seven days of purchase, with proof of purchase.
Opened or used products are not returnable, except as required by law. Please contact us if a product appears defective or causes an unexpected reaction.
Purchased gift cards are subject to their separately disclosed terms and applicable legal protections.
Complimentary or promotional bonus items and services have no separate cash or refund value.
Billing Questions and Unpaid Balances
Please contact us if you need an explanation of a charge or believe a billing error has occurred.
Lawfully owed unpaid balances may be subject to reasonable collection costs, court costs, and attorney’s fees actually incurred, only as provided in your signed agreement and permitted by law.
These policies do not waive your right to dispute a charge in good faith or exercise rights available through your payment provider or applicable law.
Respectful Conduct
Speak Medical Aesthetics treats patients with dignity and respect and expects the same consideration toward providers, staff, and other patients.
Harassment, discriminatory abuse, threats, and unsafe behavior are not permitted. We may stop an appointment or decline further elective services when necessary, consistent with applicable notice and continuity-of-care obligations.
Asking questions, declining treatment, expressing disagreement, or making a good-faith complaint does not violate this policy.
Privacy and Photography
We protect patient information in accordance with our Notice of Privacy Practices and applicable law.
Public use of identifiable patient photographs, recordings, or testimonials requires separate authorization. Agreeing to treatment does not authorize marketing use of your images or information.
Questions
For questions about appointments, payments, purchases, or these policies, contact: